A key part of customer service is confidence in your skills, and this is good advice for taking the test as well. Trust your experience and knowledge to show that you understand expectations and have the skills needed to excel in the role. A customer service test can include a wide variety of questions from all kinds of aptitude tests like verbal, personality and situational, so be prepared for this. The best way to prepare for any test is to practice; you can do practice customer service tests , but it is also a good idea to identify your weakest area and focus on that to potentially improve your score the most.
It is a misconception that customer service is unskilled labour. It actually requires a number of skills that not everyone possesses. The main skills sought after in customer service assistants are:. Make sure that you are prepared by doing practice tests beforehand. Our resources page has loads of information about all the different kinds of aptitude tests and how best to prepare for them, so take a look through to find helpful tips and tricks that can help you to pass.
This is highly dependent on the sector that you are applying for, so the first thing to do is to make sure that you know the job and person specification in detail.
For tests such as the situational judgement one, the questions will most likely ask you to respond to potential problems you might face such as:.
You can also try and find out the specific test publisher that the company uses for their tests, in which case you might be able to find their practice papers and get a better idea of how they typically structure their tests.
SSL secure payment. What our customers say about our Customer Service tests. Usually a certain period of time is given for staff to think and do the math while avoiding mistakes — this is not what I see here.
What I like about the test is that it can be solved: you just have to get the right formula or the right computation to reach the correct answer. It's a bit challenging because I have only stock knowledge. But with math, we have so many solutions to have the right answer. I like that it really forces your brain to think and act fast. Just looking at the graphs, they're confusing sometimes, but overall it was a great experience to get your brain working. Acronyms are part of every culture, maybe use complete wording to ensure the audience understands the meaning.
I like this to deepen my knowledge but I don't have any idea of all questions. I thought it was very challenging to complete within the time frame. Basic questions that make us use our logical thinking and math skills.
Crammed the methods to calculate and remembered the answers of the few beforehand. So definitely not something for trying once in order to be remarkable. It's enlightening but focused on just one topic. I think the test was well put together. Obtaining figures for calculations was cumbersome. Showing 1 to 10 of 28 reviews. By using our website you agree with our Cookie Policy.
Claim discount. Customer Service Tests 23 tests questions. Buy tests Free test. Joseph used Practice Aptitude Tests to improve his numerical reasoning scores. Start your success story. I would definitely recommend this website to others. I really enjoyed using this platform. I actually found just practicing quite fun. There are so many tests to practice and at such a good price! Amazing value for money. AssessmentDay tests were actually more difficult than my actual assessment so I passed easily.
Very helpful! Huge confidence boost, and really quite fun. I would easily recommend practicing with AssessmentDay. With practice vs. It is reasoned that the reason practice effects exist is because candidates expend less mental energy dealing with the newness of the situation and have more free mental energy to allocate to answering the question.
Test your ability to reason with verbal information. Make assumptions and make logical inferences. We help you prepare for aptitude tests and assessments such as these. Ad Learn without limits with unlimited access to over non-fiction titles. Read another article : Art of coaching book Art book fair los angeles Art and culture book for upsc Arquitecta book font free Around the world in 80 days book page count.
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