Connect your computer to the router using a supported network cable. If this information does not allow you to log in to your router's setup page, refer to the User Guide that came with your router. Router Brand Name. When you have administrator access to the router, change the default name or SSID of the router. Enter a network access password, sometimes called a passphrase. Make sure to pick a password that is easy to remember, such as a phone number that you dial often or a phrase that is familiar.
Change the channel band selection on your router improve performance If your computer can connect to the wireless router but performance is poor or the connection drops, changing the wireless channel band might help. Changing the wireless channel works best for 2. The steps you need to change the wireless channel depend on the brand and model of wireless router you are using. You can use the following general steps to change the channels for most of the popular wireless routers.
If these steps do not work, refer to the user guide that came with your router. Connect your computer directly to the router using a supported network cable. Scan through the setup pages on the web form to find the channel selection settings.
Write down the name of the channel that your router is currently using in case you need to change it back. Select another number and save your settings. For example, if the channel is set to 6, select channel 1 and save. Test your wireless devices on your network to see if performance has improved. If not, you can repeat these steps and try another channel until you find one that works well.
Update the router firmware to troubleshoot a network connection Outdated firmware might affect performance, security, or prevent the router from accessing the Internet or certain webpages. Log in to the configuration menu for the router as was done in the previous section and use the menu to update the firmware dedicated to the router.
Consult the User Guide that came with your manual for information on how to perform a firmware update. It is a good idea to connect the computer directly to the router using its network cable when doing the firmware update. Configure wireless power options cannot connect after returning from sleep mode Most wireless devices can be turned off by the system to save power.
In some sleep scenarios, the device might not wake properly when the system returns from sleep or hibernate. To prevent the wireless device from being turned off to save power, adjust the power management settings for the wireless adapter. Double-click Network adapters to expand the list, right-click the wireless Wi-Fi adapter in the list, and then click Properties. In the adapter properties window, click the Power Management tab.
Remove the check mark next to Allow the computer to turn off this device to save power , and then click OK. Close the Device Manager, restart the computer, and then attempt to reconnect to the wireless network. Perform an HP System Recovery If your computer originally came with Windows 7 and has HP Recovery Manager, you can use it to remove all software and restore your computer's original software configuration. Before using this option, make sure you back up all of your important files.
Service the computer If you have tried the actions in this document and cannot establish a connection or the wireless connection continues to perform poorly, your wireless adapter card might need to be reseated or replaced. Service the computer to replace or repair the wireless adapter hardware. Select a location. Europe, Middle East, Africa.
Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. Your session on HP Customer Support has timed out.
You will see the Windows Network Diagnostics screen which will show 'Detecting Problems' and try to detect any network problems. Step 3. Now you can choose the type of problem you are experiencing. Windows will test your internet connection an verify if you can be able to access to some site. Choosing the right option may help you diagnose the issue and solve the problem. Sometimes a small problem goes unnoticed and causes issues with Wi-Fi connectivity. Sometimes we miss the basics and try to resolve the issue at the bigger level.
But, it is important to cover the basics first before moving on to advanced troubleshooting. If you could not get the issue resolved by running the Network Troubleshooter, you will need to make sure that the basics are covered.
If you are using a desktop computer, which uses a wireless adapter to connect to Wi-Fi, make sure that the adapter is properly inserted and is working. If you are getting weak signals, move it closer to the router, the router must be near another cable or telephone jack.
This is required when the access point or router is not broadcasting the name of the network. If you're still have troubles getting Windows to connect to your router, you can try restoring the router's settings to factory settings, you need to reconfigure your Internet connection settings again with your account.
This will build a fresh connection with the internet provider. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:. Type netsh winsock reset and select Enter. Type netsh int ip reset and select Enter. Uninstall the network adapter driver and restart.
Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update. Before uninstalling, make sure you have drivers available as a backup. Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results. Expand Network adapters , and locate the network adapter for your device. After your PC restarts, Windows will automatically look for and install the network adapter driver.
Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling. Check if your network adapter is compatible with the latest Windows Update. If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows.
To check, try temporarily uninstalling the recent Windows Update:. Select the Start button, then enter settings.
If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:. To learn how to hide updates, see Hide Windows Updates or driver updates. If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select the Start button, then enter settings. Using network reset should be the last step you try. This can help solve connection problems you might have after upgrading from Windows 10 to Windows It can also help to fix the problem where you can connect to the internet, but can't connect to shared network drives.
Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults. Network reset might set each one of your known network connections to a public network profile.
In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. Under Network profile type , select Private. Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences. In Device Manager, select Network adapters , and then double-click the network adapter name. Select the Advanced tab and look for a Wireless Mode setting.
Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network name SSID , and so on.
To fix this, remove or "forget" the network connection, then reconnect to the network. When you forget a network connection, it removes the Wi-Fi network profile from your PC. Select Wi-Fi , then select Manage known networks. Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connection. For more info, see Wi-Fi problems and your home layout.
There may be additional troubleshooting steps you can try, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they mean. Setting up a wireless network. How to find your wireless network password. Analyze the wireless network report. Wi-Fi tools and apps. Make a Wi-Fi network public or private in Windows. Afterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks.
Under Change your network settings , select Network troubleshooter. In the search box on the taskbar, type Command prompt. In the search box on the taskbar, type Device Manager , and then select Device Manager from the list of results. If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows.
This can help solve connection problems you might have after upgrading from a previous version of Windows to Windows Under Network profile , select Private. Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connection. Check for additional symptoms for the "No internet connection" icon. Make a Wi-Fi network public or private in Windows Swipe in from the right edge of the screen, select Settings , then select the Network icon.
After lunch, I turned to Google and began scouring the Web for any wireless network connection problems remotely similar to what we were experiencing. While I didn't find reports of total network crashes, I did find several folks who reported that disabling IPv6 solved wireless network problems in Windows 7.
I know the IPv6 is a necessary component for several of Windows 7's networking functions, like HomeGroups, but I thought that I would give it a shot. I then disconnected the Ethernet cable, reset the wireless router and the DSL modem, and restarted Windows 7.
In a few minutes, Windows 7 had established a wireless connection with no problems whatsoever and I was able to connect to the Internet.
Furthermore, the desktop system had a stable Internet connection. So, now I knew that IPv6 was at the heart of the problem. I also knew that disabling IPv6 wasn't a long-term solution. Returning to Google, I began searching for wireless network connection problems related to IPv6. Soon I discovered several posts where people were reporting that they had discovered that older network hardware, such as routers and wireless devices, were incompatible with Windows 7's use of IPv6.
However, the release notes for the update made no mention of Windows 7 compatibility. With nothing to lose and everything to gain, I downloaded and installed the firmware update for the WRT Once that process was complete, I re-enabled IPv6 and lo and behold, everything worked just like it was supposed to.
Of course, my hope was that everything would have worked correctly right out of the box, so to speak, but I did accomplish my goal of getting Windows 7 up and running on my father's laptop in an effort to wean him off of Windows XP. Are you running Windows 7 on a wireless network? Have you encountered similar problems?
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